Terms & Conditions

1. About Sound Solution

Sound Solution provides professional audio and sound equipment and related solutions through its website and business operations.

Our product range may include speakers, microphones, amplifiers, conference systems, mixers, portable sound equipment and audio accessories.

2. Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not knowingly attempt to gain unauthorized access to any part of the website, introduce malicious software, misuse website forms or use the website for fraudulent or unlawful activities.

3. Product Information

We make reasonable efforts to present product information, specifications, descriptions and images accurately. However, product information may change from time to time.

Product images are provided for general representation and may not always show every detail of the actual product. Specifications, availability and other product information should be confirmed with our team where necessary.

4. Prices & Availability

Product prices and availability displayed on the website may change without prior notice.

A product being displayed on the website does not necessarily guarantee that the product is currently available for immediate delivery.

For important or project-based purchases, customers are encouraged to confirm current pricing and availability with Sound Solution before placing an order.

5. Orders & Quotations

Product enquiries, quotation requests and orders may be subject to confirmation by Sound Solution.

For bulk purchases, institutional requirements or project requirements, the final quotation may depend on product selection, quantity, availability, delivery requirements and other applicable considerations.

A quotation or enquiry submitted through the website does not automatically constitute a confirmed order unless accepted or confirmed by Sound Solution.

6. Payments

Payment terms may vary depending on the type of purchase, order value and agreed business arrangement.

Where specific payment terms are agreed between Sound Solution and a customer, those agreed terms will apply to the relevant transaction.

7. Delivery

Delivery arrangements may vary depending on the product, quantity, customer location and order requirements.

Any delivery timeline communicated by Sound Solution should be considered an estimated timeframe unless a specific delivery commitment has been expressly agreed.

Customers may contact us before ordering to confirm available delivery arrangements for their requirements.

8. Product Warranty & After-Sales Support

Where a product is supplied with a manufacturer or seller warranty, the applicable warranty terms will depend on the specific product and the warranty provided with it.

Warranty coverage, duration, exclusions and procedures may differ between products. Customers should review the applicable warranty information for the product purchased.

For assistance with a product after purchase, please contact Sound Solution with the relevant product and purchase information.

9. Returns, Replacement & Refunds

Return, replacement or refund eligibility may depend on the product purchased, the reason for the request and the applicable sales or warranty terms.

Customers should contact Sound Solution as soon as possible if they believe a product has an issue or does not meet the agreed order requirements.

Any applicable return, replacement or refund will be handled according to the terms communicated for the relevant purchase.

10. Customer Responsibilities

Customers are responsible for providing accurate information when submitting enquiries, requesting quotations or placing orders.

Customers should also ensure that products are used, installed and maintained in accordance with applicable manufacturer instructions and appropriate professional practices.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, product presentation, layout and other materials, is owned by or used by Sound Solution with appropriate rights.

Website content may not be copied, reproduced, modified, distributed or commercially exploited without appropriate authorization.

12. Third-Party Links

The website may contain links to third-party websites, services or platforms for convenience or additional information.

Sound Solution does not control third-party websites and is not responsible for their content, availability, security or terms and conditions.

13. Website Availability

We aim to keep the website available and functioning properly. However, access may occasionally be interrupted because of maintenance, technical problems, hosting issues, network interruptions or circumstances beyond our control.

14. Limitation of Liability

To the extent permitted by applicable law, Sound Solution will not be responsible for losses arising from misuse of products, unauthorized modification or installation, incorrect information supplied by a customer, interruption of website services, or circumstances beyond our reasonable control.

Product use should always follow the applicable manufacturer instructions and appropriate safety practices.

15. Changes to These Terms

Sound Solution may update these Terms & Conditions from time to time to reflect changes in our website, products, services or business practices.

Updated terms will be published on this page. Continued use of the website after changes are published constitutes acceptance of the updated terms, subject to applicable law.

16. Governing Law

These Terms & Conditions are intended to be interpreted in accordance with the laws applicable to the operation of Sound Solution and its business activities in Bangladesh, subject to applicable legal requirements.